Frequently Asked Questions
Probably. Check our Shipping Policy for all the regions we ship to. If we don't have your location, let us know by email and we'll try and find a way to get the goods to you.
Once your items have been packed and shipped, we’ll email you. Because most of our products are pre-order, we’ll indicate a rough production timeline for each of the products in a drop. Please check the product page for that delivery timeline before you message us asking about orders.
Check out our shipping policy.
Check your email inbox for a Shipping Confirmation message. Your tracking number (and shipping partner) will be in that message.
Contact us directly if your order hasn't reached you within the expected time. We'll do our best to find out where it went.
We won’t. Each item is limited, and produced in small quantities. Once it’s sold, it’s sold. Stay tuned online for more drops.
Once you get to the payment page at check out, you can enter the code in the Discount Code field underneath your order summary.
Because our items are pre-ordered, and made in limited quantities, all sales are final. Refunds are available in case there is a defect or the item doesn’t arrive. But if you change your mind, we can’t take the item back. So be sure before you buy.
Take a look at our full returns policy.
From Scratch is run by a small team in Bangkok, Thailand. It's the same team that operates the annual Wonderfruit festival.
From Scratch is the official Wonderfruit store, where we share limited, thoughtful goods designed with the planet in mind. That means all our products have a story, a meaning, and a practical purpose beyond their appearance.
We don't. At least, not in this store. You can get Wonderfruit tickets (when they're available) via Ticketmelon.